The hospitality tourism sector of Malaysia is experiencing an increased demand for realestate developers fuelled by several factors. The country’s strategic location, cultural diversity, and robust development infrastructure can be stated as the primary reasons. Compared to Singapore and Australia, clients can get their projects done at more affordable rates in Malaysia. This aspect is increasing the number of international tourists and the government and the business ecosystem are keeping no stone unturned to capitalize on this trend. Driven by government initiatives and increased private sector investments, the Malaysian hospitality sector is poised for further growth in the coming years.
Goldstone Holdings took notice of this crucial juncture of growth in this segment and has poised itself to erect modernized real estate developments to cater to the hospitality industries in Malaysia. To strengthen the backbone of the hospitality industry of Malaysia with innovative real estate development solutions, the company has collaborated with several leading global hotel brands. Goldstone nurtures the Malaysian culture of hospitality by creating superlative hospitality experiences for both their domestic and international clients and adding the best value to the client’s business offerings. Goldstone takes pride in its visionary endeavors like Ibis Kuala Lumpur City Centre Hotel, Holiday Inn Express Kuala Lumpur City Centre, and Ibis Melaka.
Focus on Excellence
With the power of innovation at its core, Goldstone infused digitalized technology in their services that primarily is driven by human intervention to enhance their modus operandi.
Along with having deployed training programs for the workforce in place, they leverage best technological practices to continually improve guest experience. From enabling options like WhatsApp or other platforms to avail real-time service and putting up feedback to registering complaints or customer queries, Goldstone showcases utmost sincerity in curating its services to ensure heightened customer satisfaction.
Moreover, there are cloud-based systems in place to update room cleaning status and report any defects along with seamless follow-up and maintenance. The organized eco-system that Goldstone has developed indicates the evolved means of communication and facilities that culminate into ensuring sublime comfort and quality services for the guests. When it comes to sustainability, the company takes effective environmental measures like reducing energy consumption, minimizing waste, and using eco-friendly materials to promote sustainable tourism.
Goldstones established its first Holiday Inn Express hotel in Malaysia in partnership with InterContinental Hotels Group (IHG) in 2016. Built in a strategic location with easy accessibility to famous tourist attractions like Petronas Twin Towers, KL Tower, Sky Deck, Kuala Lumpur Convention Centre (KLCC), Petrosains, Aquaria KLCC, Petaling Street, Central Market, and Perdana Botanical Gardens, the IHG hotel set a benchmark for affordable hospitality assets. The company has been able to execute its vision to develop hospitality establishments of global repute with its zeal to create quality infrastructures that amplify Malaysia’s economic growth and uphold the country’s glory on the canvas of world tourism
“We introduced the first Ibis-branded hotel in Malaysia in 2017 by collaborating with Accor. The Ibis Melaka hotel, with 249 rooms, is located in the UNESCO World Heritage city of Melaka and has set new standards for affordable premium hotels in the region”, said Datuk Seri Panglima Dr Tang Yong Chew, Executive Chairman, Goldstone Holdings. Later in 2018, the company launched the largest Ibis hotel in Asia, Ibis Kuala Lumpur City Centre with 683 rooms.
The company has been able to execute its vision to develop hospitality establishments of global repute with its zeal to create quality infrastructures that amplify Malaysia’s economic growth and uphold the country’s glory on the canvas of world tourism. And, to realize its goals Goldstone focuses on detailed market research to understand consumer needs and challenges. They go on to look for strategic partnerships afterward that can provide them with the right resources to achieve the desired outcome. Over the years, Goldstone has built robust relationships with renowned brands and empowered each other to bring out the best in what the Malaysian hospitality industry has to offer.
Forthcoming Ventures
The company’s long-term vision is to help position Malaysia as a leading global destination for hospitality tourism. It sees immense potential in Malaysia's diverse landscapes, rich culture, and strategic location, which can attract a wide range of international visitors. To achieve this, Goldstone Holdings is committed to developing iconic, high-quality hospitality projects that cater to various market segments, from affordable accommodations to luxury resorts. Wyndham Semporna Resort, one such ambitious hospitality project from Goldstone is now in development to enhance Malaysia’s tourism aesthetics to appeal to its world wide consumer base.
“We have joined hands with renowned international hotel brands to explore Malaysia’s tourism potential beyond its world-famous locations to discover the hidden beauty of the country’s remote places that is yet to be seen. Our goal is to foster sustainable growth in the hospitality space and take Malaysia tourism to an unprecedented height,” concluded the Executive Chairman.
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