One of the most affluent countries in the Middle East, the UAE’s growth story over the last three decades has been nothing short of exceptional. The high availability of skilled labourers as well as various government initiatives to attract further investments has led to both startups as well as reputed organizations across the globe starting their operations in the country.
To further enhance their strategic capabilities and ensure regulatory compliance, organizations in the UAE have been gradually opting for professional HR consulting services. Among the leading management consultancy service providers in the country, one firm that stands out from the rest in terms of longevity, industry expertise, and service portfolio is Michael & Parker Business Solutions (MNP).
Starting small in the 80s in the UAE, MNP took over 20 years to consolidate its market position. However, over the last 10-15 years, the firm has been experiencing tremendous growth and global expansion. Today, MNP is considered a well-known business consultancy service provider across the globe. As a one-stop HR consultancy service provider, the firm has been offering a wide range of services, including Recruitment Services, Professional Employee Outsourcing, Manpower Outsourcing, Payroll Solutions, Learning & Development, Payroll Outsourcing, HR audits, 360-degree systems, and much more, to its clients across 03 continents.
Customer Centricity at the Core
What makes MNP stand out from the rest of its peers in the market is its customer-centricity. According to Muntazir Haider Ali, Senior Partner at MNP, “We are proud to be a one-stop service provider for all of our customers' service requirements. In case they ask for a service that we are unable to provide, we will still get it done. Being a customer-centric organization, we believe in going the extra mile for our customers, something that helps us earn the trust of our customers as well as maximum customer retention.”
Apart from its customer-centric policies, MNP also puts a lot of effort into ensuring employee satisfaction. The business firmly believes in the quote by Richard Branson, which says - If you take care of the employees, they will take care of the clients.
In Muntazir's words, MNP considers its employees strategic partners and its biggest strengths, which is also one of the reasons behind the firm’s excellent service delivery.
A Proactive Approach towards Customer Requirements
Apart from its customer-first approach, the team also practices a proactive approach, where they always try to understand the client's changing needs and dynamics. It helps them understand and anticipate the changes even before clients require them. “We always try to understand what the customer would, should, or can do before applying and customizing our approach based on the same. There have been many instances when we have wowed our customers by pitching them a solution even before they formally asked us for the same”, explains Muntazir.
Overall Journey & Global Expansion
Starting in the 80s in the UAE, MNP’s journey over the years in terms of overall growth and global expansion has been nothing short of exemplary, especially in the last 10-15 years. One of the major driving forces behind the firm's global expansion has been its clientele, who have always preferred the firm as their go-to service provider irrespective of the geographical location. However, according to Muntazir, setting up offices across different continents also has its fair share of challenges.
As a customer-centric organization, Michael & Parker Business Solutions prides itself on being a one-stop service provider for all of its customers' service requirements
Collaborating with various cultures as well as people's ways of doing business is both interesting as well as challenging. For instance, when it comes to Asia, the business practices followed across the continent massively differ from each other region-wise. However, apart from retaining its fundamental values, MNP has also been excellent in mitigating those challenges by being flexible and adaptable enough in terms of adding values based on region. Michael and Parker (MNP) have consistently demonstrated excellence in their field, a commitment that has not gone unnoticed. Recently, their outstanding performance was recognized with the prestigious Golden Globe Tiger Award, further solidifying their reputation as industry leaders.
Future Roadmap:
Coming to the future roadmap, MNP currently has a pretty aggressive global expansion strategy, both vertically and horizontally, in place. While most of the firm's current service portfolio has been customer-driven, MNP is currently working on expanding its service portfolio. "Our next vision is expanding our offerings more proactively. Apart from that, we are also working on strengthening our presence across the 03 continents where we are currently present, by 2025. Lastly, our vision by 2030 is to consolidate our position across five continents, i.e. further expanding ourselves to the likes of Australia and the US”, Muntazir signs off.
Muntazir Haider Ali, Senior Partner
An accomplished entrepreneur, business consultant, trainer and a coach – a distinguished public speaker and a known trainer with over 20 years of extensive industry experience, Muntazir Haider Ali is one of the pioneers of social media marketing, leveraging his expertise to help brands grow. One of the Pioneers of Digital Marketing Activities in Pakistan, he has also formerly served as the CMO at foodpanda Pakistan and as Brand Manager for Nokia and Pizza Hut Pakistan.
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