OCROBERASIA BUSINESS OUTLOOK6CONTRIBUTORS38OMNICHANNEL CALL CENTER SOLUTION: A COMPLETE GUIDEA LEADERSHIP PARADIGM SHIFT FOR THE NEW NORMALPURSUIT OF EXCELLENCEPIVOTING AMIDST A GLOBAL CRISIS FOR THE ELECTRONICS INDUSTRYOBSERVABILITY IS KEY, AS TECHNOLOGISTS FACE ONSLAUGHT OF DATA NOISE AND SPIRALLING COMPLEXITYFUTURE DATA SCIENTISTMEHUL SHAH, CO-FOUNDER & CTO, ELISION TECHNOLOGIESDR.MADANA KUMAR, VP & GLOBAL HEAD - LEADERSHIP DEVELOPMENT, UST GLOBALRAJESH KUMAR SINGH, GLOBAL HEAD - HR, KPITAVNEET SINGH MARWAH, CEO, SPPLLINDA TONG, GENERAL MANAGER, CISCO APPDYNAMICS14283236RAM KUMAR, CHIEF DATA & ANALYTICS OFFICER, CIGNAFINALCOMMENTFROM THEEXPERTSLEADER'SVIEWPOINT3808
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