With the ease of access to internet and consumer knowledge, a lot of processes have essentially eliminated the need of human task handling, but certain professions and tasks cannot be automated, they need a human touch, The Insurance sector is one of those with loss adjusters and surveyors which needs a person to inspect. Insurance payout can only be done after the damage assessment is done. This assessment in case of damaged property is done by a loss adjuster and surveyor which is employed by the insurance company or a third party, they are always the first person the policy holder comes in contact with after filing for claim, loss adjusters are always held in the highest standards, they should have the capability to resolve disputes, be good thinkers, good researchers and communicators at various levels (CEO’s, lawyers, Private property owners). They will always look at every claim on its own merits and do whatever is needed to advance a claim towards resolution, whatever the outcome may ultimately be.
Surveyors could be licensed to work in different departments, depending on their qualifications. These are Fire, Motor, Miscellaneous, Engineering, Marine Cargo, Marine hull, Loss of Profit (LOP) & Crop Insurance. They primarily deal in non-life tasks
As the insurance business started flourishing and looked like an emerging industry in India, the need for a professional was felt to determine & assess the various aspects of claims. Hence this profession of insurance surveyor came into existence in 1968 the surveyor was given statutory recognition, It was referred to in section 64 UM part II of the Insurance (Amendment) act 1968, Section 64 UM deals with the Licensing of Surveyor & Loss Assessors.