Editor's Note

Philippines: BPO Excellence Redefined

The market of Business Process Outsourcing (BPO) in the Philippines is growing significantly and remains one of the leaders of the world. The factors include favorable government policies, highly skilled personnel, and improvement in technology as a source of growth. The Philippines has become a favorite region for BPO services because of its large population that speaks English and the society’s closeness with the western civilizations. Government policies such as tax incentives and infrastructure development which have been supporting the sector have also increased. The BPO industry in the Philippines is diverse and can be classified into the following sectors: customer support, IT services, human resources, finance and accounts. The need for these services has increased because of the search for cheaper solutions and availability round-the-clock. The country’s...  >>More