The loss adjuster must be both a general claims practitioner and have access to experts in the various types of claims. Therefore, qualified loss adjusters should have degrees in engineering, accounting, law, among other fields.Coming to the fore, Global Adjusting Technical Services (GATS), is an independent, unbiased, disciplined, and professional firm of loss adjusters that has a healthy mix of enthusiastic youth and well-experienced and competent claims practitioners. Despite the fact that GATS was founded in 2014, the majority of the staff previously worked for various international loss adjusting firms, some for almost 20 years.
GATS has successfully offered Insurers/Reinsurers another option with loss adjusters who have a proven track record which is supported by hands-on management, and a pool of technically competent professionals who also have insurance qualifications, and Chartered Loss Adjusters. “We have a pool of technically skilled specialists, whether they work in the general field of engineering, such as civil, mechanical, or electrical, or in other fields like accounting, law, or information technology, or as plain-vanilla investigators.
The skill sets necessary in today's insurance claims are diverse and even include the requirement for people-skills and a soft touch like no other, from physical damage to business interruption losses to third-party liability claims and catastrophic losses", says Paul J. Rabbitte, MD and Founder at GATS. Talking about the company’s reach, he further adds, “We can provide Insurers and Reinsurers with claim assignments in the five countries where we have GATS operations. We also take assignments for Sri Lanka, Cambodia, Laos, and Taiwan from Reinsurers. We serve all industries and are the designated adjuster for numerous global companies".
Spearheading The Company’s Growth Bandwagon
Paul J. Rabbitte – MD and Founder after graduating with a Bachelor’s Degree in Mathematical Sciences entered the insurance industry in 1993 working with Direct
Line Insurance and later General Accident Insurance, before entering Loss Adjusting in Hong Kong with an International Loss Adjusting firm as Manager of their Hong Kong operation. Today, Paul has been instrumental in driving company operations to successfully offering clients with best-in-class services. GATS has effectively streamlined its process to offer clients an end-to-end and seamless claims management services. GATS contacts the insured as soon as the insurer notifies them of a claim and shows up at the loss site within 24 hours of the scheduled appointment.
The company has made significant investments in its IT infrastructure in order for GATS' Claim Professionals to capture real-time video, photos, and data for prompt reporting of important information straight from the loss area; 'GATS Clarity' is a platform which can be accessible on PC, iPhone, or iPad. Particularly for clients who want short turnarounds on claim evaluations and payment issuance, these technologies prove to be helpful. The company guarantees end-to-end and hassle-free claims processing with this unified IT platform, allowing its team to record, oversee, and evaluate each stage in the claims process.
A Noteworthy Case Study
There was a flood outbreak, wherein GATS agreed with a client on short form reporting. The claims far surpassed the flood limits set forth in the policies, which had them. A report detailing the damage and the estimated claim amount was sought by the client. These reports were created using a template on which the system already had all the policyholder information. The client received a copy of its report 50 minutes after visiting the risk premises, and on the same day that GATS' adjusters had visited the risk premises, the client began paying payments straight to their policyholders.
GATS has effectively streamlined its process to offer clients an end-to-end and seamless claims management services
Professionalism Combined With Empathy
Although GATS is an international loss adjusting organization, each employee is treated as a member of a family, and it endeavours to keep each employee by providing them with training, mentoring, and compensation packages that recognise their dedication to exceeding the expectations of the clients. The office atmosphere is professional yet welcoming. “We have the attitude of doing everything in our power to help claimants who have experienced devastation in their lives due to AOG or man-made events that result in the destruction or damage of their homes or places of employment, causing them to submit an insurance claim and seek assistance to restore their property and life to some semblance of normalcy", explains Paul.
GATS is committed to offering seamless and efficient claims administration to its customers. Engineering, accounting, and law are just a few of the many professional fields in which its specialized adjusters are licensed. With such a wide range of expertise, GATS is able to offer both traditional loss adjusting services and Third Party Administration (TPA) services to suit the expectations of the developing claims administration and handling industry. To continue growing and offer our clients rapid, high-quality service, GATS has launched more offices in Asia.
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