Vietnam Airlines and Visa Sign MoU to Strengthen Digital Capabilities

Vietnam Airlines and Visa have agreed to a Memorandum of Understanding to improve the customer experience throughout their journey while also strengthening the airline's digital capabilities. As part of the agreement, Visa and Vietnam Airlines have agreed to collaborate on additional opportunities, such as enabling digital acceptance capabilities and leveraging Visa Consulting Analytics to create distinct customer segments while analysing customer spending behaviour to identify areas for improvement.

"Visa constantly strives to reaffirm our commitment to enhancing cashless payments in Vietnam, and our partnership with Vietnam Airlines is an important step towards this goal," stated Ms. Dung Dang, Visa Country Manager for Vietnam and Laos. "In the near future, we are particularly excited to launch our unique co-branded product with Vietnam Airlines and enhance digital capabilities." We will ensure that travellers have a convenient and secure digital experience throughout their journey by working together."

 “As we progressively reinstate and establish new routes that link Vietnam with the rest of the world, we eagerly anticipate collaborating with Visa, the word leader in digital payments, to guarantee a convenient and secure digital payment experience for all our passengers,” said Nguyen Sy Thanh, Director of Lotusmiles, Vietnam Airlines. “This partnership with Visa signifies a significant milestone on Vietnam Airlines' digital transformation expedition, encompassing not only operations, services, and customer care but also the creation of a comprehensive and triumphant digital ecosystem.”