Currently, Asia is seen as the most preferred destination for businesses to outsource their diverse operational functions. According to Visiongain’s recent report titles ‘Asia-Pacific Business Process Outsourcing (BPO) 2023-2033’, the Asia-Pacific BPO market stood at $68.8 billion in 2022 is projected to grow at a CAGR of 8.2 percent between 2023 and 2033. Easy & cheap availability of skilled manpower, favorable regulations and high success rate for businesses are some of the major factors fuelling this market growth. As a result, Asia is home to one of the largest number of outsourcing companies in the world.
Among the host of companies currently operating in this space (Asian Market), one company that stands a notch higher than the rest is Aspiration Imaging Services (AIS). Based in Bangalore (India) and Singapore, AIS was founded in 2011 and is among the pioneer BPO companies in India & Singapore. Today, the company is well-renowned across the industry for its profound industry experience and ability to cater to diverse client needs.
“We started our journey as a pure product-based IT firm in 2010 and commenced our HR, Payroll & staff augmentation business line in the same year. With the onset of the ‘digitization’ phenomenon, we added the digital vertical and even became a Microsoft Bizspark Partner in 2012, And In 2013, we further diversified into agile, AI & ML and started building competencies around those areas.
We started our foot prints in Singapore market in 2015 as Aspiration Imaging Services (Singapore), we forayed into block chain delivery, and again we thought of getting into Global market and started our new business in USA market in 2017 as Aspiration Global Services, into IT, ITeS and IT infrastructure business line. We strongly believe in business diversification, as each of them complement one another and enable us to continue offering services, even during the time of crisis such as the covid pandemic”, says Chandra Segar Johan, Founder & CEO, Aspiration Imaging Services.
Diverse Service Portfolio
AIS currently offers services majorly across five verticals – IT, BPO (ITeS), IT Infrastructure, Digitization, and Recruitment, HR, Payroll and Staff Augmentation. Being its prime forte, the company offers a wide range of business process outsourcing services that include Data Entry, Data Processing, Data Conversion,OCR, Inelegant Character Reading and Record Management, along with scanning and digitization of documents across various formats such as books, forms, surveys, indexes and many others.
Some of the characteristics that make 'Aspiration' services the favorite among customers in the market are cost efficiency, high quality, timeliness and the flexibility of selecting from a huge variety of image & textual formats such as TIF, JPEG, GIF, PDF, Txt file, MS Word, and MS Excel, to name a few. “Clients are constantly looking to build on their core business strengths. As a ISMS & CMM certified company, we offer end-to-end voice and data support via indigenous or proprietary CRM platforms at multiple levels for non-core vital business functions, which lubricates the core business machine. Our systems and processes have evolved to incline towards customer centricity. We envision being a strong IT & ITeS provider for our clients and are thus on a mission to offer cost-efficient BPO services and innovative products to enable our customers achieve excellence in their performance”, adds Chandra Segar Johan.
We are on a mission to offer cost-efficient BPO services & innovative products to enable our customers achieve excellence in their performance
Unique Client Engagement Process
As a client-centric organic organization, AIS follows a very elaborate client engagement process, wherein it first engages with the client representative to understand problem areas and identify potential solutions. The company’s internal team of business analysts study clients existing systems & workflows to understands their future aspirations and then show them demonstrations of existing solutions which already developed as a product and also delivered to other clients with similar challenges. Once the business analysts and sponsors from both sides agree on the deliverables, a Letter of Intent (LOI) on the Memorandum of Understanding (MOU) is signed between the two parties and engages in design & delivery of solutions as per the MOU.
Finally, the company undertakes a series simulation exercises post which it precedes with completing and monitoring the soft launch for a time period pre-agreed upon. Once the official roll-out commences, the company then deploys its on-ground executives and support staff to handhold the clients throughout the entire process cycle.
Explaining a case study, Chandra Segar quotes, “One of our clients from the telecom sector was facing an uphill task expanding their network of DSAs across a certain large geography, as they were losing over 60 percent of their end customers due to internal operational delays. This resulted in a lot of duplication of data and the company losing-out approximately up to Rs.36 million (PA) in payouts alone. We designed a mobile app which enabled tracking of DSAs reps/field executive and number of hours spent on the field, along with making data collection real-time. This reduced the end customer information updating time to one day and increasing end customer acquisition & retention to 100 percent”.
Going forward, AIS aspires serving clients globally and becoming a one-stop-shop for all challenges that they face on a daily basis. On the infrastructure side, the company will continue building its seating capacity to accommodate growing needs of its clients by using state-of-the-art technologies, equipment and rehearsing on a strong Business Continuity Plan.
“Aspiration Imaging Services main goal is to utilize our expertise to provide the absolute best value as Measured by quality, cost, turnaround time, and secrecy. We are sincerely committed to providing better and accurate services of uncompromising quality to any business or individuals. Aspiration Imaging Services will always ready for accomplishing each portfolio depending on the customer's satisfaction and needs. Our presence in different regions enables us to access quicker and skilled resources”, concludes Chandra Segar Johan.
Chandra Segar Johan, Founder & CEO, Aspiration Imaging Services
Chandra started Aspiration Imaging Services in 2010 and established in 2011, prior to which he has handled key roles across Indecomm Global Services and Gradatim IT Ventures. He boasts of a career spanning over 23 years and specializes in the areas of Business Process Outsourcing (BPO), finance, administration, infrastructure, organization development, staffing & manpower planning and many others.
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