Stirring the netizens and business industries alike, the recent ripples created by ChatGPT have become a perfect exemplary of how the realm of AI solutions is transforming day-by-day. While one end of the spectrum is marked by companies increasingly adopting AI, the other end has witnessed a major upswing in the number of providers of AI solutions. Although the pandemic indirectly aided the metamorphosis, the growth is primarily driven by the increasing availability of data and highly-skilled data scientists and AI experts. Through multiple initiatives like the launch of the National AI Portal, the Indian government is also instrumental in reinforcing the development.
Hence today, it has become imperative, yet difficult, to find AI enablers who help companies boost operational efficiency and minimize overall costs, without compromising the quality of the services. With the objective of guiding companies to extract the same power from AI, Enterprise Bot forayed into the industry. Founded in 2016 by three aficionados – Pranay Jain, Ravina Mutha, and Sandeep Jayashankar – Enterprise Bot. has been streamlining customer service and processes through its plethora of quality AI solutions in the sector of conversational automation.
A Look at the Next-Gen Solutions
Since providing AI-powered chatbots to the banking and insurance industries, Enterprise Bot has grown exponentially to include voice bots and virtual assistants deployed across varied industries and geographies. The flagship products AIDA, AIVA, and ERA are built to offer accessibility and convenience of conversational automation. While AIDA is a chatbot that scales support and sales interactions, AIVA is an omni-channel voice assistant that promises to reduce customer service costs by 70 percent. ERA serves as an email assistant, which optimises its clients’ email communication.
Additionally, with the brand’s complimentary breakthrough Blitzico, a no/low code automation middleware, the clients need little or no coding to build and develop multi-platform applications. Another product, Agent Assist, empowers customer service agents to increase their productivity with smart responses. Its patent-pending technology called DOCBRAIN aids the cause and helps keep the information enterprise ready. In addition, ChatGPT was also recently added to its product features, carrying on the legacy.
Designed to facilitate natural and seamless interaction,
the solutions are accessible 24/7, ensuring continued support at any time, thereby helping Enterprise Bot achieve client satisfaction, loyalty, and retention.Built on trust and exceptional innovation, the brand’s long-term bond with esteemed clients like major banks, insurance companies, and e-commerce businesses attests to its success.
The Modus Operandi
Unlike other automation companies, Enterprise Bot endows the combined power of natural language processing (NLP) and automation to its clients, enabling holistic conversational AI. With abilities to automate simpler tasks like password resets and appointment scheduling, the solutions are engineered to assist customer service representatives to focus solely on complex issues. Available both in on-premise and cloud environments, the platforms support any language and are programmed to respond based on emotion analysis. In case of unsatisfactory responses from the bot, the queries are redirected to an agent for further assistance.
The solutions are developed using a data-driven approach and customer-centric process flow, backed by measurable metrics and KPIs. Based on the inputs derived from the initial workshop, where a client’s challenges, requirements, objectives, and vision are discussed, the expert team at Enterprise Bot recommends possible channels and use cases to deduce a definite ROI. The products are then customised to fit every business need.
Every solution undergoes rigorous testing to ensure easy integration with the client’s systems and processes. Once deployed, the products are monitored regularly, and the clients are informed about the updates and recommendations. The brand also helps the clients stay current by updating the applications constantly. “Throughout the cycle of client engagement, we maintain open communication with the client, keeping them informed and involved at every step of the process,” adds Pranay Jain, CEO & Co-Founder of Enterprise Bot.
Fueling Excellence
Enterprise Bot continuously strives to deliver values, and the same is reflected in its solutions and workforce. According to Pranay, the brand’s prowess at deeply understanding enterprise requirements gives it a competitive edge and stems from its well-balanced and skilled team. Spearheaded by a diverse team of founding members, the team includes veterans who have served at eminent companies like Adobe and SAP. The co-founders, Ravina Mutha, has been featured in Forbes as one of the 60 women transforming tech, and Sandeep Jayasankar is an entrepreneur and technologist with a decade of experience.
Unlike other automation Companies, Enterprise Bot endows the combined Power of natural Language processing (NLP) & automation to its Clients, enabling holistic Conversational AI
Enterprise Bot firmly believes that a perfect blend of an open mind and a willingness to learn is the key to harnessing AI’s potential and impelling humanity towards a better future. The same belief, coupled with innovative and effective solutions, has positioned this Switzerland-headquartered brand firmly in European, Middle Eastern, and Asia-Pacific markets. “We always seek new opportunities to expand our reach. We plan to continue pushing the boundaries of how AI can truly transform enterprises with automation and efficiency, and bring forward the future of the digital hybrid workforce,” concludes Pranay.
Pranay Jain, CEO & Co-Founder, Enterprise Bot
Touted as a person of great influence, Pranay Jain is a serial entrepreneur, who hails from a finance and strategy background, and his forte lies in handling corporate finance, strategic planning, and business development. Having studied business in the US, he has served in leadership positions in the AI, IT, and real estate industries.
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