Today, people are looking for exotic nightlife centric vacations, adventurous bag packing, flashpacking and travelling to unwind & rejuvenate them. Further, millennials, technological adoption, experiential travel products, experiences centred on stories, content-driven travel, and long-stay choices will be major forces behind driving travels in the near-future. Having said that, travel agencies are expected to be more accessible and efficient in offering services with utmost safety standards and entertainment.
Golden Travels (GTL) is a recognized travel agency based out of Hong Kong with an emphasis on Inbound Travel Management (DMC) services, local tourism, air tickets, and visa services. Since its inception in 2018, GTL has demonstrated growth in all categories of travel. Even during the Covid-19 era, the company saw consistent development. The creative strength of people who have turned adversities into opportunities has resulted in such consistent success. GTL is a team of individuals with extensive multi-industry expertise and management degrees in Finance, Business, and Tourism.
“Consumer behavior in post-pandemic travel has shifted dramatically. And, in response, we have invested in a world-class enterprise solution to ensure operational efficiency and the best possible experiences for both B2B and B2C customers. HKQAA has also granted us Anti Epidemic Hygiene Measure Certification (Hong Kong Quality Assurance Agency).
We will continue to unlearn and discover new ways to delight customers as a team. With the adoption of technology, unique Ready to Book travel Services and vision clarity, we are confident in strategically positioning Golden Travels. Our company’s culture and philosophy is founded on Customer Value Management and Transparent Transactions”, highlights Shruti Singh, Business Head at GTL.
Catering to Both B2B & B2C Customers with Excellence
GTL’s B2B division provides in-destination experiences for MICE, Groups, and
FIT to worldwide travel agents and tour operators for Hong Kong, Macau, and the Greater Bay Area. With an in-house team of multilingual guides, a strong on-the-ground operations team, ready-to-book land packages, strong supplier relationships, and its own transport fleets, the company has successfully catered to its renowned partners and guests with passion.
Furthermore, GTL’s B2C division provides air tickets, outbound trips, local experiences, and events to direct customers and corporations. It was also the first company in Hong Kong to announce an Inbound Quarantine Support Package for Hong Kong Residents in 2020 in order to provide the best possible support during the Peak Pandemic Period. Customers’ feedback and reviews are GTL’s most notable accomplishment, distinguishing it from competitors.
“We began our business with a clientele of 50 people. In 2019, we launched B2B and got our first inbound group from Algeria and Tunisia, followed by India, Russia, and Singapore. During the 2019 Hong Kong protests, we effectively managed 3000 inbound passengers. And, from the start of Covid in 2020 through the middle of 2022, our primary focus has been on selling Quarantine support packages, which comprise our B2C business. From August 2020 to September 2022, we hosted 3000+ people and produced 17000+ room nights,” highlights Shruti.
GTL holds the carpe diem attitude and firmly believes that there is opportunity in adversity. During Covid, entry restrictions in Hong Kong were super tough with less availability of quarantine hotels. Thousands of expats had been stranded and desired to return to Hong Kong. GTL discovered that there is no travel provider that provides a one-stop solution for quarantine information, restrictions, hotel availability, and airplane tickets.
This was the time when GTL conducted thorough study in order to develop Quarantine Support Packages for trapped Hong Kong Residents from 2020 to mid-2022. Not only did GTL escape the pandemic, but were also able to reunite stranded citizens with their families and places of employment.
We have nothing to Lose and a world to see’, that’s the beauty of Travel. We want our Customers to Create Golden Memories with Golden Travels and Travel Safe & Happy
GTL seeks to grow its global footprints and adapt to advanced technology in order to remain relevant in a changing market environment. In the future, unique travel experiences combined with improved Customer service will be in high demand. Golden Travels is excellently positioned to address consumer demands in both the B2B and B2C markets. The company’s global expansion goals are well-defined, which will push the growth of the Company in the right direction.
Shruti Singh, Business Head, Golden Travels (GTL)
Shruti Singh has hands-on experience in Solution Selling, developing strong channel partners and facilitating new acquisitions. She has been greatly acknowledged for strengthening companies to lead in highly competitive markets and delivering innovative sales and marketing concepts & strategies.
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