Anever-growing demand for corporate environment as well as for urban and semi-urban accommodation has helped the real-estate sector tremendously over the year. In the aftermath of the pandemic, while housing projects across the world have seen a significant rise in demand as well as in valuation, the real-estate sector itself has been experiencing significant growth thanks to the stable economic growth in many of the developed and developing countries.
The competitive environment in the overall industry has made the firms opt for unique, complex projects with the best quality facilities to lure more clients. While these complex projects demand high-level expertise as well through body-of-knowledge, the majority of the firms face a common set of constraints in terms of time, budget, quality, and expertise.
This gap in the industry has led to the evolution of the project management consultation sector, where the multifaceted project managers use their extensive knowledge, skillsets, and experience and manage the project effectively from its initiation to completion. The growth in the project management consultancy sector has motivated many popular organizations as well as startups to enter the competition globally. Keeping the growing demand for high-quality project management expertise as well the unimaginable level of expectations of the clients in mind, Knight Frank Malaysia, one of the leading global property consultancies, has ventured into project management consultation.
Established in 2002, Knight Frank Malaysia has since grown to become one of the leading organizations both locally and globally with an employee strength of 500 and is licensed to undertake property valuations/consultancy, estate agency, and property management. The organization has its headquarters located in Kuala Lumpur with branches in Penang, Johor, and Kota Kinabalu. Leveraging its dedicated teams of experts as well as its vast global network and expertise in the local market, the company offers high-quality professional advice and solutions across a comprehensive portfolio of property services to its clients.
Redefining The Project Management Services:
The core of the service offered by Knight Frank
Malaysia has been corporate Fit-out solutions with project management, commercial management, residential projects management, building refurbishment services, retail malls, and defect management being some of the key services offered by the firm. The firm also provides workplace strategy and change management services to its clients. Recently the firm has started taking on industrial projects and is planning to expand its portfolio in the sector as well. Along with its project management team, the firm works together with its office strategy & solutions team (OSS team) and the property management team as one unit, and right from workplace strategy to facility operation management, it provides an end-to-end solution to its clients, also known as three-pronged solution.
Coming to the Project management service offered by the Knight Frank Malaysia, the firm makes sure to involve its team of experts, who have adept expertise and extensive prior experience in project management, at every stage of the project right from its inception to the end maintaining senior-level management throughout the project. The firm’s extensive knowledge about the market and current pricing scenario gives it an upper hand during commercial negotiations with the client contractors. The firm also handles the cost management of the project right from the beginning itself through efficient project budgeting, reinstatement costs assessments as well as cost control.
Prioritizing Building Business Relationships:
The firm briefs its stakeholders regarding the progress onsite through weekly meetings and maintains a clear and open line of communication with all stakeholders to ensure smooth and efficient workflow as well as quick redressals to grievances. The firm also tries its best to ensure timely delivery of its projects through detailed planning while sticking to the schedules. The years of extensive experience as suppliers as well as developers reflects in Knight Frank’s deliverables and services.
The firm always prioritizes building relationships with the client for future projects in the long run. According to Joshua Mathew de Souza, Associate Director of Project Management, KnightFrank Malaysia, “we call ourselves relationship managers because we link the wider network to our clients and build relationships for the long run. Instead of just working on a project and then leaving, we prioritize creating relationships for future projects as well”.
Talking about one of the recent successful deliveries, Knight Frank Malaysia recently delivered a successful project in the form of DHL Asia Pacific Shared Services Center. The firm provided a triac solution for this project and has been widely appreciated for its effective approach to addressing the issue as well as for its effective commercial negotiation with the contractors, which helped the client get the delivery even less than the initial estimated budget.
We call ourselves relationship Managers because we link the Wider network to our clients and Build relationships for the long Run
Coming to the future roadmaps of the firm, they have been working hard to expand its service portfolio through more Industrial sectors as well as refurbishment projects. The firm is also working on creating a holistic service portfolio for its project management service. With the pandemic affecting every business sector across the world, the firm also has realized the importance of a hybrid working environment for the employee’s flexibility through work from home or work from anywhere facilities and is working on facilitating the same.
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