In today’s market, an organization can only thrive by offering high-quality products on the shelves. Otherwise, it only takes days for businesses to fail in the market. Consumer satisfaction is critical for a company’s growth since the trust that good quality items can instill in a customer is essential. The quality control system, when implemented appropriately, permits the organization to establish if an item that the business is going to produce will be worthy for customers or the end-user. With the increasing demand for quality and inspection, there is more competition now. Hence, many organizations in this work era nowadays, have stepped into the market to provide inspection and quality control services.
PTS Global Quality Solutions is one such prominent player in this space, with a global reputation for providing quality control, inspection, testing, and auditing services. The firm, which has its headquarters in Shanghai, has a major standard laboratory with extensive capabilities in Ningbo. It has offices in the major production locations of China and South Asia, as well as Customer Support offices in Spain, Brazil, Mexico, Colombia, and Hong Kong.
SAR. PTS Global Quality Solutions is staffed with a proficient team of highly skilled professionals that drives the firm in providing a comprehensive service to assist its customers in securing the product at various phases of the supply chain, including sample evaluation during development, inspections, and production evaluation during and after manufacturing, and container loading supervision. The firm also has a program of supplier evaluation and monitoring audits that includes, in addition to quality assessment, environmental, and CSR assessments based on current market trends.
A Notch above All
PTS is a customer-focused firm that provides specialized services that are customized to the needs of the client, providing viable and prompt solutions for product quality assurance. The firm strives to adapt its solutions to customer needs and provides customized services rather than offering standard products to the market. PTS Global Quality Solutions tries to make its chart as flat as possible so that the information moving from the factories to its customers, whether they are 10000 kilometers away, is as direct as possible so that there is no misinformation or lack of information on the way the firm transmits information. Ignacio Adrada, CEO at PTS Global Quality Solutions adds “Knowing that inspection services are becoming increasingly like commodities as more companies offer the same
services, we seek to bring value to our customers not only through the knowledge of the team, markets, or products but also through the use of technology”. The firm employs the latest technology to provide value added services to its customers, with a concept known as Smart Quality- With this, all of the information that the firm receives from all of the inspection services in checking products, as well as all of the information from suppliers, is combined to create some data that is very useful for its customers to make future decisions about how to spend money, which kind of factories and suppliers are more reliable for them, and what is the relationship between th money they spend on quality and the payback they get from the costs.
The most crucial component is that PTS is using its own platform, ‘PTS Analytics,’ to extract or analyze data from quality control initiatives to make decisions centered on continuous improvement and optimizing quality resources at the source. The company has also adopted Artificial Intelligence and various algorithms to define and manage all of this information in order to provide efficient conclusions to its customers so that their future decisions and strategies are aligned not only in terms of quality but also in terms of purchase and supply chain.
Journey of Excellence
PTS Global Quality Solutions was founded in 2013 in China, the world’s largest exporting market, with an emphasis on establishing operations, particularly in Asia. Gradually, the company expanded its presence in all of its manufacturing markets, particularly in Southeast Asia including Vietnam, Bangladesh, India, and Pakistan, as well as widened its business to provide services in order to achieve its objective of being a global partner. The firm also started to expand its footprints in the European & American markets and set up big offices in Sao Paulo (Brazil) to grow and serve the customers locally and also another in Mexico to cover North America Market. With this, the company was closer to its customers and it leaned more toward technology to help customers make smarter decisions in the market. At that point of time, six years ago, the firm started to develop its own online platform, PTS analytics, which enabled the firm to solidify a prominent market position.
The firm seeks to bring value to its customers not only through the knowledge of the team, markets, or products but also through the use of technology
Further, PTS’ future plans include consolidating the steps it has taken and trying to strengthen its technology. The firm is looking to improve and customize PTS analytics more so that it can link what happens in the factories, difficulties, and manufacturing to the ultimate consumerization experience. Thus, when the end consumer receives the product, the firm is working on integrating the final consumption by understanding their experience and feedback and transferring all of the end user’s needs to the suppliers.
When someone goes shopping, they anticipate a particular level of quality for the price they pay, thus it is critical for PTS to find a way to link this. And this is where the company is currently working with its customers to try to have this whole view about the full experience of quality beginning with the raw material and the factory and attempting to link all of this information by gathering feedback for a better end-consumer experience.
Ignacio Adrada, CEO
Ignacio Adrada is an ardent leader with long experience in the quality inspection domain. Ignacio majored in technology and pursued a master’s degree in business. Ignacio brings more than a decade of industry expertise, working with large retailers and supermarket stores in Europe. His last stint was in a big multinational company focused on quality control as the General Manager for the Asia office space, China, in Shanghai, prior to the establishment of PTS Global Quality Solutions in 2013.
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