The corporate sector is experiencing perpetual dynamism in this era of rapid technological innovation. New technologies, a hyper-focus on users, and fierce business competition have created an environment in which high efficiency and agility are required to flourish. The best solution by which businesses can enhance their focus, productivity, and agility is BPO.
BPO can be termed as the most flexible outsourcing process that involves a close partnership between the outsourcing provider and the customer. BPO services increase the focus of outsourcing firms to concentrate on core business activities, thus increasing productivity, efficiency, and profitability. Financially savvy human resource department is yet another imperative component of the benefits of BPO. Organizations today require profitable and proficient human assets that can create economies of scale. This is one of the top reasons that make BPOs attractive for organizations.
With over a decades experience in the business process outsourcing industry, Scale Experts is a partner for all your outsourcing needs. From virtual assistance to customer service, the firm offers a range of services to startups, small and medium enterprises, and largescale enterprises in growing their businesses by providing them with the quality support they require.
Not only does Scale Experts assist enterprises, but it also assists busy professionals such as recruiting specialists, real estate brokers, and entrepreneurs with running their online stores, doing regular administrative work, and monitoring their own firm performance. Scale Experts liberate people from monotonous duties and assist them in scaling their enterprises by allowing them to do what they do best.
The firm’s team of seasoned professionals in Virtual Assistance, Customer Service, Content Moderation, and Data Entry has assisted recruiting specialists, mobile app developers, coaches, real estate brokers, doctors, and other professionals in achieving their goals and freeing up their time for more business opportunities.
Core Competency of Scale Experts
Pam Baluyo, Founder and CEO at Scale Experts emphasizes, “The reason I believe we are distinct or stand out from the rest of the BPO services is because we deliver the same high-quality service to a single entrepreneur or single owner as we do to a large corporation. Moreover, as a company, we don’t actively seek out companies;
instead, we thrive on referrals from other clients, owing to the kind of service and excellent support that we provide. And I believe it speaks volumes for us because a referral is a surefire way to validate the type of service that a firm provides.”
Scale Experts lays its expertise in Business Process Outsourcing, Scaling Businesses, Customer Service, Content Moderation, Data Entry, Virtual Support, Virtual Assistance, Recruitment Sourcing, Social Media Management, and Lead Generation. Its service includes a three-step goal: Plan, Execute, and Monitor. The firm begins with a thorough consultation to assist identify gaps and opportunities, as well as valuable information on how to reach those goals. Scale Experts will carry out your strategy with the best talent the market has to offer in company management, outsourcing, virtual assistance, and customer service, matching their skill sets to the needs of the tasks. For ongoing improvement, the firm monitors the project’s milestones and provides a rewards system for the team to maintain optimal performance.
Journey of Success
When Scale Experts commenced its journey, the firm believed in delivering the results the right way. And it did. Initially, the company didn’t have a solid business development framework, because, like any other startup, Scale Experts was trying to learn the ropes on how to start a business. But one of the things that made the company stand out was its focus on quality & customers rather than just monetary gain. And by focusing first on its customers, and how it can make the service better, the firm was able to build trust and establish a strong relationship with them which further led to client referrals.
The level of trust and respect developed by Scale Experts with its clients has enabled it to be recognized by other clients. As a firm, Scale Experts was able to identify its niche, which is recruitment sourcing, and from there on, Scale has become the VA Company of choice for the largest group organizations and recruitment companies because it provides the quality service that recruitment companies require.
Scale Experts don’t actively seek out companies; instead, it thrives on referrals from other clients, owing to the kind of service and excellent support that it provides
As it proceeds ahead to reaching new heights, Scale Experts is looking to be known as a company that not only caters to the best service to its customers but also as an employer of choice for people who want to start working in a BPO setting. Scale Experts takes pride in taking care of its agents and employees at their best which also contributes as to how they produce their task results because the employees themselves were motivated enough to provide their best effort.
“Anyone who wants to start an outsourcing company, I want them to know that this is not just any other job. It’s not simply about understanding how to communicate in English or in whatever vernacular they speak. However, it’s a position that requires you to provide critical analysis, provide the finest customer support, understand how business works, and let people know that customer satisfaction is one of the best things that a firm can offer. And through outsourcing we can really provide that to the rest of the business”, concludes Pam Baluyo.
Pam Baluyo, Founder and CEO
Pam Baluyo sought to create a BPO company that focuses on small and medium-sized businesses who wanted to expand but couldn’t afford high-ticketed BPO centers that largely cater to huge corporations and had difficulty finding suitable employees for the job from freelancers. Pam brings 10+ years of experience in Customer Service and Technical Support, as well as 5 years of Virtual Assistance experience, to clients in order to give them not just one remote assistant, but a team of professionals to ensure the work gets done.
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