In today’s fast-evolving business landscape, organizations are increasingly focusing on aligning their transformation goals with the wellbeing of their employees and the overall culture of the company. Companies with strong cultures see a 400 percent increase in revenue growth compared to companies with weak cultures (Harvard Business Review article, Creating the Best Workplace on Earth). A whopping 94 percent of employees would stay longer at a company that invests in their learning and development (LinkedIn Learning Report 2018).
These statistics highlight the growing importance of developing future-ready skills and fostering an enabling culture to future-proof businesses, emphasizing the need for a more human-centric approach to tackling company challenges. Many corporate executives seek ways to seamlessly blend workforce upskilling and innovative strategies that directly contribute to growth and to stay relevant whilst ‘keeping the light on’.
While numerous firms provide training and management consulting services, the true measure of success lies in effectively applying new ways of working to drive tangible impact. Organizations need more holistic solutions that combine focused upskilling, with mindset change and culture building in ways that deliver real results that people can be proud of.
Finding the Sweet Spot between Human & Business Needs through Culture Transformation
Culture is an important factor in enabling or disabling business transformation, yet it often gets treated as a separate HR concern, disconnected from broader strategic goals. To unlock the full potential, companies need to integrate culture into their strategic planning, leadership and daily operations. Many HR leaders struggle with delivering on the customer, board and shareholder expectations because the culture and mindset of the organization including senior leadership, middle management and individual contributors has not been fully understood nor addressed effectively.
The key to achieving meaningful business impact lies in finding the sweet spot in the venn-diagram between employee, customer and business needs, enabling organizations to curate environments where employees are empowered to thrive and business goals are achieved simultaneously. Human Inc has helped numerous corporate clients research (interview, survey and observe) and map their current culture to truly understand where the company is now and what is holding them back from moving towards their vision.
By getting strong insights on different employee persona profiles as well as linking future culture, mindsets and skills as enablers of transformation priorities, the leadership teams and HR can create powerful narratives and enable experiences that help build the right culture and shift behaviours over time.
Design Thinking Methodology: A Differentiated Approach to Innovation & Transformation
As the largest Design Thinking practice in Southeast Asia, Human Inc leverages the power of human-centered ways of working
to drive rapid and result-driven transformation for its clients, helping them pivot from knee jerk reactions to breakthrough innovative solutions.
Christoffer Erichsen (CEO & Founding Partner) emphasizes the importance of understanding customer and employee needs. “We have worked with more than 100+ brands in the region since 2016 from a range of industries including banking, insurance, telco, oil and gas, and more, and the picture is very consistent. The speed to get the right market insights is typically too slow. Even when organizations feel that they know what the problem or opportunity is, they take a far too long time to build and launch solutions, often assuming that they know what their customers want only to discover they missed the mark or were poorly differentiated from competitors,” he says. Customer centricity, agility and innovation are key muscles required to stay relevant. Leaders want to build these skills and new talent development approaches are required to make this happen.
Our learning journeys integrate real business challenges & projects where employees get to apply & practice new skills & mindsets - this is where the magic happens - people grow & new solutions are born
The strength of Design Thinking lies in two main aspects - empathy driven insights and team driven creativity. “Our client engagements typically begin with a detailed needs mapping involving both HR and business. We bring teams together through a series of interactive ideation and prototyping sessions, cultivating a customer-centric approach to problem solving, generating innovative and effective solutions. The iterative nature of Design Thinking then allows for continuous improvements through customer or stakeholder testing sessions and refinement of ideas, ensuring solutions are iterated to meet fast evolving customer needs,” adds Christoffer.
By embedding Design Thinking principles into the ways of working, Human Inc empowers clients to build the new muscle that helps them navigate changes better and achieve sustainable results.
Unlocking the Power of Co-creation, Collaboration & Community
Instead of merely building solutions for clients, Human Inc views co-creation and collaboration as fundamental to ensure that each solution is tailored to meet their specific organizational needs. Contrary to traditional consultants, the firm focuses on building solutions together with HR and business teams, so that they feel a strong sense of ownership and achievement.
“We don’t come in and tell clients what to do,” Chris shares. “It’s more about discovering, co-creating and collaborating together with client teams. It’s really that sweet spot where the external provider and the company meet; and that’s where the value is created.”
Beyond co-creating with clients, Human Inc also sees the value of partnering with external partners and fostering a strong community of HR professionals and business leaders through events, webinars and networking sessions. The company has, time and time again, witnessed the power of community, where like-minded individuals share knowledge, insights and support each other.
A Holistic Learning Experience
With its unique positioning as both an L&D and consulting solution provider, Human Inc’s upskilling solutions build future skills and agility in organizations, focusing on leadership and agile ways of working. Moving beyond the traditional role of ‘trainers’ who follow highly templated or ‘textbook’ approaches, it takes a humancentric approach to deliver its solutions, ensuring high relevance and impact for its clients, both personally and professionally. “Our learning journeys integrate real business challenges and projects where employees get to apply and practice new skills and mindsets - this is where the magic happens - people grow and new solutions are born,” Chris explains.
Vision for a Sustainable AI Powered Future of Work
ESG and sustainability is big on the agenda for most companies and employers in 2024 and beyond. AI is going to play a key role in the future of business and the future of consuming everyone’s lives, and therefore also in the future of what it means to be a company, what it means to be an organization and how work will be done. Human Inc has partnered leading AI and technology providers to develop both learning experiences and consulting sprints that help client companies build AI skills and AI powered solutions that drive triple bottom line impact.
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