The hospitality sector is booming and is anticipated to expand, at a rapid pace. By 2029, the market is expected to reach $1,663.82 billion, growing at a CAGR of 9.2 percent between 2022 and 2029. The factors driving this market are the growth in foreign travel, the expansion of the middle class, and a rise in disposable income. The hotel industry is a very competitive market, and hoteliers need to be constantly innovating and finding new ways to attract and retain customers. In recent years, the rise of online booking platforms and review sites has made it even more important for hotels to provide a great customer experience.
Established in 1976, Aryaduta has been synonymous with classic-contemporary Indonesian hospitality. Aryaduta embodies Indonesian hospitality throughout its ten hotels and resorts across the Indonesian archipelago, offering 'Iconically Indonesian, Globally Inspired' experiences. The group is passionate about providing authentic Indonesian warmth in spaces that foster deeper relationships. With a rich heritage and strong values, Aryaduta strives to deliver the highest level of service and experience to its guests every stay. Furthermore, the company actively integrates sustainability into its business strategy and operations by preserving its valuable resources, supporting its employees and value chain, and contributing to the well-being of its communities.
Offering Customers a New World to Live In
Customers are at the heart of Aryaduta's business, and the group emphasizes creating a valuable customer experience with its services. Bleisure Business at Aryaduta is ‘where business and leisure collide through value-added services.’ It is the perfect space for businessmen who want to mix business with leisure. Aryaduta hotels offer a variety of leisure and cultural activities, such as complimentary tours, to make your stay even more enjoyable.
The Aryaduta Family & Kids package comprises various activities and facilities designed to make family stays more memorable and enjoyable, where Kids Dine Free at all Aryaduta Hotels properties. The Aryaduta Group has partnered with Siloam Hospitals to offer wellness packages that include staycations at Aryaduta Lippo Village or Aryaduta Suites Semanggi. Aryaduta Weddings comes with an all-inclusive wedding package that takes care of everything from the wedding celebration to the honeymoon stay.
“We live up to our brand mission, ‘Iconically Indonesian, Globally Inspired', and I believe that speaks a lot about how we craft our brand strategies. The key is to stay relevant to the current market trends while retaining our uniquely Indonesian hospitality and value-added services in all touchpoints of our product. We achieve this goal through constantly innovating our product offerings, training, and service experiences”, shares James Costa, Vice President of Operations, Aryaduta Hotels. Aryaduta Hotels is managed by a small group of highly qualified hospitality professionals. Each core team member has developed their skill set and expertise at internationally known brands and independent hotels at home and abroad. The team members are committed to the group's vision and mission of becoming a globally recognized and iconic brand in Indonesia that will serve the group well beyond Indonesia.
New Challenges, New Victories
The pandemic resulted in an entirely new method for conducting business virtually. Even though virtual meetings have proven to be cost-effective without substantially compromising results, companies forced to abandon traditional face-to-face meetings and turn to technology still had difficulties overcoming a technological gap, providing a safe working environment, and reducing stress. Aryaduta Hotels provides businesspeople with productive and effective meeting spaces while providing leisure experiences after meetings.
As with any business in the hospitality sector, Aryaduta Group was not immune to the effects of the pandemic and has faced several challenges during the past two years, which forced it to reconsider its business model. The resulting approach relied on a leaner, better-trained, and more efficient workforce, as well as an emphasis on cost reductions, wherever possible in operations without compromising safety or guest comfort. These efforts have transformed Aryaduta into a more vital organization, one that is laser-focused on service quality and dedicated to training its staff to be flexible and responsive to guests' expectations.
Customers are at the heart of Aryaduta's business, and the group emphasizes creating a valuable customer experience with its services
Future Roadmap
Aryaduta Group has several intriguing projects in the pipeline, including establishing additional hotels and exploring new business lines. The group is constantly innovating to increase brand recognition and deepen market penetration. Sustainability remains at the forefront of all the group’s policies and programs to improve its environmental performance and social impact, in addition to other initiatives and activations. The Aryaduta Group envisions becoming Indonesia's leading premium hospitality brand, providing places and experiences that foster deeper connections between guests and the brand.
James Costa, Vice President-Operations
James Costa, a native of Ohio, US, and graduate of George Washington University, has over three decades of experience in the hospitality industry. Having worked with various international brands and independent hotels across multiple countries, including Japan, Okinawa, Guam, The Philippines, Taiwan, Serbia & Montenegro, China, and Indonesia, James has gained a great deal of exposure to the various cultures around the world. As the Vice President of Operations for Aryaduta Hotel Group, Jim enjoys the many facets of hospitality, especially people. His people-oriented leadership style builds relationships to drive productivity and fosters a positive workplace environment.
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