Claims adjusting market in Asia is growing rapidly driven by the increasing awareness of the benefits of insurance and the rising demand for risk management. With changes in regulations and the emergence of new technologies such as AI and automation, the market is evolving further. However, confronted with changing risk profiles and exposure, massive amounts of insurance data, and data security, the insurance companies have a lot on their plate and insurance claims settlements pose a great challenge for them. In particular, industrial, commercial and other business related claims are difficult to adjust, concerning the critical cases related to fire & lightning, liability insurance/claims, marine insurance and more. The claim settlement in such cases is extensive and requires thorough investigation, evaluation, quantification, and validation.
Addressing these processes and performing a smooth settlement of claims is Philippines based Senon Insurance Adjusters & Appraisers. As an adjusting and appraisal firm, it is a leader in the space, helping clients with various insurance claims. The company is authorized and licensed by Insurance Commission to act as Independent Adjuster of Fire and Marine insurance claims with License No. 2022-09-R-FMC. Offering numerous services to significant insurance companies doing business in the Philippines, the firm prides itself on its prompt, professional, and accurate reporting. It is committed to its clients to help with professional claims handling. "Due to climate change, natural disasters like floods, typhoons, and earthquakes have become more frequent, because of which many properties are getting damaged and destroyed. In such cases, insurance is crucial, and insuring the public could help recover the losses", says Jose G. Dalanon JR, CEO & General Manager at Senon Insurance Adjusters & Appraisers.
While the firm's services and specialties are divided under two heads: Adjustment Works and Appraisal Works, Senon Insurance Adjusters & Appraisers, competently exercises the adjustment of Property Claims, Liability Claims, Engineering Claims, Inland and/or Marine Claims and Appraisal of Real Estate Properties. It accepts any assignment within the country to service the needs of its clients. Precisely, under the Adjustment Works, Senon pays close attention to coverage details accompanied by precise estimating and prompt reporting and that poises it as one of the qualified Adjusters to ably handle various insurance claims. While the services in the category follow as - Fire and Lighting including Allied Perils (Industrial All Risks, Commercial All Risks, Business Interruption, Erection All Risk, and Electronic/Computer Loss); Liability Insurance/Liability Claims (Liability Claims, Public Liability Insurance, Manufacturers' & Contractors' Liability Insurance, Contractual Liability, Storekeeper's Liability, Comprehensive Personal Liability, Burglary & Robbery Insurance, Money and Security, Glass Insurance, Comprehensive General Liability, Director Officers Liability, Dishonesty, Disappearance & Destruction, Property & Equipment Floater, and Merchandise Floater); including Marine Insurance.
Also, its Appraisal Works is not subtracting, instead needs to be equally cognized, as it covers appraisal of real estate properties providing appraisal services for Building, Leasehold Improvement, Machinery & Equipment, Office Furniture & Fixtures, Household Furniture, Residential Lot, Commercial Lot, and Industrial Lot. Senon appraises for the following purposes - insurance purposes, the sale and/or transfer of property interest, legal action and/or settlement, financial credit line packaging, and investment counseling & decision - making.
Well, there is also an extensive client engagement process in place that does it all, right from understanding their specific requirements to rendering the final services, which begins with Insurer accreditation and standard pass, then required is the Service Level Agreement and fulfilling the expectations of the clients & Insured within the assured timeline, with full competency, accuracy, and flexibility, while also being authorized by the regulators. Senon ensures to be present everywhere at all times for its clients and has honest eyes and glad hands. In addition, Senon's association with Charles Taylor Adjusting is a plus.
"In terms of our strong points, I believe we maintain them by protecting the Interest of the insurers as well as the insuring public who is the most important person in the insurance industry because the funds of Insurers used to pay for claims and adjuster's fees comes from the premiums paid by the insuring public. As a sole proprietor of my business, I do well with decision-making and hence decide things right away, whenever necessary. We are glad to realize that our assets and promotions possess the credibility and integrity to gain the reputation of Insurers. On top of that, Senon has an excellent team of in-house Forensic Engineers and Forensic Accountants backing it, aside from me as a Real Estate Appraiser and graduate of Civil Engineering & Juris Doctor. They have gained excellent training to specialize in their field of expertise and continue their education in insurance claims handling and appraisal works", acclaims Jose G. Dalanon JR.
There are many pain points also put through by the clients at times, answering to which Jose D. avers, "We explain to them that the insurance policy did not cover everything, there are specific exclusions in the policy that are not part of the coverage. Insurance is not a Charity. Well, effectively helping our clients, we find the company to be in a better position, moreover. They are the Reinsurers and Local Insurers who continue supporting us and valued our services".
Furthermore, many instances/case studies speak volumes for Senon's paramount service quality. Jose D. sharing some says, "There was once a Fire incident claim, when an Insured finds it hard to procure a Fire Certification from the Fire Authorities, we effectively helped him by putting our forensic engineer in action - he investigated the real cause of the fire and determined a root cause of a broke down machine. In some other cases involving loss of income which is covered by Business Interruption Insurance, having a forensic accountant in our firm who is top in the forensic examination we easily determined the reduction of turnover of a business. Apart from these, in a large claim involving building, being a graduate of Civil engineering with the assistance of my daughter who is an Architect, we computed the quantum of loss without the need for a third-party consultant. On the liability aspect, me being a graduate of Juris Doctor, I could analyze a case about the applicable laws in our country".
Having ventured in 2011, Senon Insurance Adjusters & Appraisers, has come a long way today, exemplarily guiding its clients around various insurance claims. It is because of its efficiency in delivering the timeline, and flexibility in services that the clients continue to support Senon. The company stood by its clients as their partners when seeked, solving their problems and their clients'. All through the years, Senon has noticingly maintained a good relationship with its employees - treating them as its family and also taking care of their welfare. He has a good association with the head of adjustment companies in the Philippines being in service as President & Chairman of the Association of Philippine Adjustment Companies (APAC) in the year 2022 and for the year 2023. "Today, we have a good client base across Insurance Companies, Insurance Brokers/Agents, and Appraisal & Marine Survey. We will continue expanding and building upon our services. As a matter of fact, we started with a few, and now we have a branch office in Cebu, Cagayan De or, and Davao City. Through these expansions, we continue accepting challenges just to render good service to the Insurance industry", concludes Jose D.
Jose G. Dalanon JR, CEO & General Manager
With a Bachelors in Science (BS) in Civil Engineering from Manuel S. Enverga University Foundation Lucena, and having graduated Juris Doctor from the Philippine Law School, as Jose G. Dalanon JR is rich on the education front, he also possesses a demonstrated history of working in the insurance industry and is skilled in Negotiation, Sales, Strategic Planning, Business Development, & Marketing Strategy. Currently, besides being the appointed CEO & General Manager of Senon Insurance Adjusters & Appraisers, he is also a Lecturer of Claims Technician Course at the Insurance Institute for Asia and the Pacific (IIAP), and a Member Australasian Institute of Chartered Loss Adjusters (AICLA), Philippine Institute of Loss Adjusters (PILA), & Philippine Association of Realty Appraisers (PARA).
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